Ordering

All orders are submitted via the secure site using high grade 128-bit SSL. Credit card transactions are processed through PayPal’s secure web site.

Payment

Payment can be made by:

• Visa and MasterCard
• Prepayment by direct deposit
• Prepayment by cheque or postal order (Australia only) [May take up to 5 days for clearance]

Shipping

We ship anywhere within Australia (mainly via Australia Post) and to most international locations. Approximate delivery times for Australia is 2-4 business days, New Zealand (air-mail) 4-6 business days and other parts of the world (air-mail) 5-14 days.

Customers are responsible for any freight charges incurred by refused or unclaimed shipments.

Warranty

Our products do not come with a warranty however we will gladly replace any defective products.

Refunds

When you purchase our products you can choose to purchase insurance (for a small fee) with our freight company (Australia Post) to avoid any costs incurred if a product is damaged during shipment. All of our products are carefully inspected prior to shipping and carefully packed in protective packaging. We guarantee that our products are in pristine condition prior to shipment.

We will provide a refund if the product is initially returned at your cost. If the product is deemed defective we will also provide a refund on your shipping costs to return the product. We will provide a refund if all of the following categories are met;

• A refund must be requested within 30 days of purchase (Money Back Guarantee)
• If the item is defective or broken
• Proper return authorisation has be obtained

Refunds will only be issued after we receive the goods and verify their condition.